October 8, 2019
Re: Sales of Unauthorized or Counterfeit DXN Products through Online Platform.
To Our Valued Distributors and Consumers:
Daxen, Inc is the sole importer and distributor of DXN Products in the United States. We take pride in the high quality products that we distribute through our network of trusted Distributors. This letter is to inform our Distributors and general Consumers of our recent discoveries about products resembling likeness of DXN products are being sold through other global online platforms such as Amazon and eBay. In all identified cases, the products are coming to the United States from other countries.
We are gravely concerned that these products which we are unable to recognize/identify the sources will confuse the general United States consumer market. Naturally, an unknowing Consumer that purchases a product that they assume to be a DXN product from an unauthorized global online platform, would expect that the product to be an authentic DXN product, yet this is not the case as these products might be counterfeit. While these products bear DXN logos and can appear similar to the genuine products, these unauthorized products are offered at a significantly lower cost than the original DXN products that are genuinely imported by DXN to United States. If such unauthorized products are counterfeit, the product quality might fail to meet the internationally recognized quality and safety standards, thus posing a serious health risk to the consumers.
In order to avoid the purchase of any counterfeit or unauthorized products, we recommend the following to ensure the purchase of authentic DXN products:
1. Buy directly from our sole DXN branch in the United States or through any of our Independent DXN Distributors or DXN Service Centers. Refer to our website for more information at www.dxnusa.com
2. Refrain from purchasing products from online platforms such as Amazon and eBay that offer products at a discounted price in comparison to the local United States Branch price. Please remember that with a lower price, comes inferior products and this is something that DXN does not endorse.
3. Packaging of authentic products must bear local United States Branch information and be distributed by Daxen, Inc.
We strive to provide high quality products to our Consumers and Distributors and therefore we regard these counterfeit or unauthorized products as an infringement on our intellectual property rights. In this regard, we will not hesitate to take the necessary action to safeguard the interest of the company, its Distributors and Consumers.
Daxen, Inc will not offer any quality assurance for products that were purchased from unauthorized sources like Amazon, eBay or any other global online platforms, nor will Daxen Inc accept any liability damage caused from the use of such counterfeit or unauthorized products.
We hope that you find this information helpful and we thank you for your continued support.